ReloUK

We were searching for a company who could pack and ship our household items. After researching several companies we came across Relouk. Their quote and time frame suited our needs. Two men arrived at the time agreed on and started wrapping and boxing our furnishings. We are relocating to the U.S. and are having the items sent to a storage garage until we can get there. We highly recommended Relouk to anyone planning on a move anywhere in the world. I would have given a higher rating but 5 was the most we could check. Thanks to Leanne for her professionalism and help with our move. Bob & Carol

Move size: 3 Bedroom Home Service cost: £2250

Right from the beginning when I was gathering initial quotes were the team at ReloUK helpful. Although we gathered quotes in October 2024, we were not ready to sign up until January 2025. Chantal was very quick to answer questions, help me complete the paperwork and coordinating shipping.

We were kept up to date with weekly/biweekly updates regarding our shipment. It did take a little longer than I thought, however based on cost I think we received value for money.

Move size: Partial Move Service cost: £2199

Hi

We have recently had some of my late mother-in-law's possessions shipped to us here in Australia. I found the sensitivity and care of the staff exemplary. I am a busy CFO and my husband runs his own business so we are always running to catch our tales!! We kept missing things we were supposed to fill in on the forms (or just not responding at all!!) due to work commitments, but the staff were always patient and professional (and gentle!) in their reminders. I would not hesitate to recommend them in the highest terms.

Ann R

Move size: Partial Move Service cost: £600

From the lack of care in packing to discovering a ridiculous amount of breakage. The UK end managed to not load our table top, set legs, and our 4 Xmas trees to donate to a charity here were 'lost', as folks like to try to blame the other end. The SA end were not at fault, UK take no accountability... admin communication is slow to respond, top notes, lack of support or direction and just disappointed - it will teach me to not go on a nice sales man and the middle price. When they missed 4 boxes, we had to take them to them - even with me offering to pay for them to come get them, they showed me they were the wrong choice, but too late as our stuff was loaded. Expensive mistakes learnt, with me now telling you - sign nothing on arrival till all unpacked and checked, as insurance won't honour a thing.

Move size: 4 Bedroom Home Service cost: £10000

We relocated to Middle East (doesn't provide this option below) and only brought a small amount of items with us. We were told 6-10 weeks delivery but didn't receive items for 4 months. We shipped 18 boxes, 5 were incorrectly labeled and 1 box turned up that didn't belong to us. We returned that box immediately but were left deficient of a box. Because of the incompetence and incorrect labelling by ReloUK the insurance company (they use) would not pay out despite being insured for over £3500. They failed to document an item worth £200 and only offered £40 compensation despite owning up to having removed from my house and "lost". Now 7 months on, I email on a weekly basis to get an update and get no progress at all or offer to compensate for their shambles of a company and organisational skills. Very quick to contact you to get money, as soon as there is an issue they are reluctant to provide any solutions and you have to do all the chasing. It's like they are just not interested.

If I could give a negative or no stars I would. "poor" is too good of a description for this company, avoid at all costs quite literally!

Service cost: £1700

I have used ReloUK three times, once to move my personal effects from the UK to Thailand, then to return from Thailand to the UK and then from the UK to the Sunshine Coast in Queensland. My belongings were also kept in storage in the UK for a year. For the last two moves I have dealt almost exclusively with Lyn at Pevensey. All moves have involved customs clearance and the use of carriers in Thailand (United Relocations) and in Australia (OSS Worldwide) who have performed without fault. Lyn/ReloUK has proved excellent at arranging and coordinating the transport of my effects. My belongings have always arrived undamaged and in excellent condition. I would not consider using any other shipper should I have to move again.

Service cost: £1500

My belongings have crossed the Atlantic to USA and returned to Europe four times over the years. Now I have just experienced the fifth shipment to USA packed and handled by ReloUK. It reached me in less than two months in a shared container (two weeks delay in delivery from the American port due to Customs etc.) and I received it yesterday. I am blown away by the professional packing, it was of an amazingly high standard and everything arrived in perfect condition. I cannot recommend ReloUk more highly.

Service cost: £1600

I have chosen this company to move our belongings from UK to Western Australia as the reviews were very good, however our experience wasn't so good with them. We have been quoted 8-12 weeks for this destination, but it took 16+ weeks, they also provided misleading information when our vessel should arrive and never informed us that our vessel will be unloading our things at Singapore and that another vessel would ship them to Perth WA, so I had to search for information myself and chase them up. If this would be advised I would have never booked their service because our items have been moved too many times and quite a few things arrived damaged.. Some of our furniture wasn't even wrapped properly and was damaged badly,our nearly new condenser dryer wasn't wrapped at all and arrived bent in few places as if it was thrown out of the container like garbage.

Service cost: £1600

Our goods from London (8 boxes and a suitcase) were picked up from London on 16 October 2016 but not delivered but over three months later to Queensland in Australia on 19 January 2017.

During that time I exchanged a large number of emails with the company, including its managing director. His responses were always worded slickly and professionally but I felt that the service was neither honest or transparent.

The key issues were:

- Dishonesty regarding pricing of the boxes. I was initially quoted one price for 40 cubic feet, which included eight of my boxes plus one extra box. These were picked up and checked by Relo UK. It wasn't until another week after when they said that they wouldn't load my shipment unless I paid for the extra box (a suitcase which was smaller than the other boxes). They tried to say that adding the suitcase brought the total volume to 40 cubic feet (the managing director said that he had 'personally checked') but this would have been impossible given that the suitcase was about half the size of each of the boxes.

- Lack of transparency regarding an amount of $125 which they oncharged to me from their Australian contractor (Conroy Removals). This amount had quoted to Relo UK by Conroy Removal before I accepted their quote, but it wasn't until after two months of my goods leaving London that Relo UK surprised me by telling me I had to pay this to the Australian subcontractors, trying to say that they were 'mandatory DAFF (quarantine) charges' and therefore excluded under our contract. In fact, after liaising with Conroy Removals, it was clear that these were not quarantine changes but also included Conroy's own administrative fees. Therefore, I ended up having to pay an extra amount to Conroy on behalf of Relo UK to fulfil its own commercial contractual agreement with Conroy.

For both of these issues I was forced to pay the extra amounts because I did not want to cause any delay to my shipment to Australia.

I would not use Relo UK again - in the future I would use a more reputable company which provided upfront, clear information about the total cost to the customer to avoid any surprise charges.

Service cost: £400

Anthony was very helpful at all times, provide an estimate and answered al our questions. Quote was extremely competitive and truly professional at this price. On moving days the guys arrived on time, very helpful and packed in real quick time (we have previous experience of very slow packing!!), all consolidated onto a container and on its way within 2 weeks, arrived in Sydney at our house 12 weeks later, no damage at all. Great service would recommend and we hav done a lot of global moves!!

Service cost: £3500

I recently moved from London to NY and shipped my household items with ReloUK. I would not recommend this company to my worst enemy. (1) my items arrived more than two months late with no explanation or apology from ReloUK (2) the total cost ended up being 3x what they initially estimated because of additional fees hidden in the fine print and (3) my furniture had scratches on it when it arrived .

Just don't use this company. You will save money and headache by going to someone else.

Service cost: £1000

You're here reading this review because you put your details into a price comparison website, and you got a bunch of quotes back. The lowest was some company called "Relo UK" that was £100 lower than everyone else. "Wow, that seems like a great deal" you say to yourself. I'm here to tell you: it's not.

Relo UK will demand to repackage all your stuff, and will then fill in your manifest so badly - for example, three entire boxes with generic contents like "computer accessories". When your stuff inevitably goes missing, which it will, their scam insurance company will blame you for not adequately itemizing the manifest that Relo UK filled out for you, and will flat out refuse to pay anything. Your stuff just never existed, and you are a liar.

I lost well over £1,000 of computer gear and expensive electronics, and almost immediately the response from Relo UK was "call the cops, we don't care, LOL". (Paraphrasing.) There's a hole in their shipping chain somewhere, where things just go missing, we don't know how. Couldn't even hazard a guess. But they'll find a way to blame you. Strangely, its never your boxes of old shoes or saucepans that go missing in these types of cases.

The stuff I lost cost well over 1.5x what I paid for the shipping service, and 10x the difference between them and the next cheapest quote I got.

Go with one of those other companies, spend the extra £100 to use a reputable company and save yourself the hassle and don't gamble on losing your most valuable possessions. Don't be greedy and lose thousands trying to save hundreds like I did, trust me.

Oh, and they took 10 weeks instead of the 4-6 weeks they'll quote you. So there's that also.

Service cost: £900

The moving company I engaged to relocate my family from Singapore to the UK partnered with Relo UK to get our stuff to us once it arrived at Southampton.

Relo UK were communicative and helpful, and the delivery men were nice and friendly. But as my wife and I got through all of the unpacking, we realised that we had two valuable pieces missing.

Relo UK were adamant that one of the pieces was delivered since one of the drivers remembered where he put it down in our (small) apartment, and straight-up refused to accept that we didn't have it, effectively accusing us of lying.

They agreed that they didn't deliver the other piece, and had no ideas where it was.

We'd taken out insurance, but this wasn't worth the paper it was written on, in the end. The Singapore removals company offered a gesture of goodwill to compensate in part for the lost items (even though they were lost by Relo UK), and Relo UK did nothing apart from deny everything.

Overall, it was a very frustrating experience, and we were ultimately out of pocket and, most importantly, without two items that we wanted to keep. Based on our experience, I wouldn't engage Relo UK again.

Service cost: £1500

My vehicle was stored with them for several months and during this time new mats were swapped by somebody for dirty worn ones (not a huge monetary loss but significant all the same). They were flatly dismissive about it and never produced any before/after photographs which would have clearly shown what had occurred. I can't help but wonder why. The way many of these companies seem to work is that they just automatically pass the buck to someone, anyone else in the event that things like this happen. Their default position was that I would have to take it up with so and so or so and so. Not good enough. In the case of vehicles I'd advise any potential customer to insist on photographs on receipt and dispatch, otherwise you're likely to be faced with this sort of thing too. Luckily some contractors do take photos and send them on, you just have to ensure that your photographic evidence is complete from end to end. The little paper condition reports are literally not worth the paper..In fairness to them the lady I dealt with mostly was very helpful and seemed knowledgeable and efficient, that's not my issue. As this import was from Australia to the UK, ReloUK were not chosen by me, they were merely the receiving agents. Would I personally choose them or recommend their services? Absolutely not. Dismissive, and indeed threatening in the face of having payment for storage withheld in the vain hope they'd accept liability but of course they wouldn't. Photos would have negated the need for the above dispute entirely.Be advised if you get in a dispute like this with them you WILL be dismissed out of hand. All in all a pretty poor experience.

Service cost: £4000